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Payment Options:Google Check Out, Money Order, Personal Check, Cashiers Check.
SHIPPING TERMS:
Orders are usually dispatched within 1-2 business days. We ship USPS, UPS and FedEx. Our shipping department is closed on Saturday and Sunday so orders placed Friday-Sunday will ship on Monday. We are closed for Federal Holidays as well.
If you have specific shipping needs we suggest you CONTACT US us prior to placing your order. We can generally accommodate most needs (i.e. overnight shipping).
Some items we sell are restricted in certain areas. Please make sure you understand our TERMS & CONDITIONS (you will be required to agree to them before you can place an order).
Shipping in the USA
Standard shipping within the USA
We offer both UPS and USPS options at checkout. Some items cannot be shipped via USPS (i.e. Zippo fuel, Pepper Sprays, certain knives, etc) and we reserve the right to modify your shipping selection if necessary. We may also, at our discretion, ship via FedEx.
Delivery time (once an item is dispatched) varies. Typical UPS delivery time is 2-6 days (see the delivery chart below). Typical USPS delivery time is between 2-5 days. Delivery outside the continental USA will be done via USPS and generally takes longer (i.e. to Hawaii, Puerto Rico, etc).
Once an order has shipped a delivery confirmation number (USPS) or tracking number (UPS) will be sent via email. Dispatch time for orders is typically 1-2 business days from purchase. All orders are insured against loss and damage through our company.
Expedited shipping within the USA
Please Note: Some over-sized items cannot be ship via expedited Shipping to APO and FPO Addresses
All shipping to APO and FPO addresses will be done via USPS. When entering an order with an APO or FPO address please remember to use "United States" as your shipping country. Your package will be routed to the correct destination no matter where you actually are.
You can track a UPS package at www.ups.com.
You can track a FedEx package at www.fedex.com
You can track a USPS package at www.usps.com.
Please Note: a Delivery Confirmation number (USPS) allows you to see when your item is actually delivered to your post office or house. Delivery confirmation is not comprehensive tracking.
Address Verification
In some cases orders that are shipped to an address that is not authorized by the credit card issuer are subject to delays, verification emails/phone calls and/or cancellation. Additionally, in some cases orders that are shipped to an address other than the authorized billing address are subject to delay and verification. In situations where we cannot authenticate the validity or an order that order will be cancelled.
International Shipping
The following information is a guideline for international shipping. Please note that until further notice, all international customers will still need to CONTACT US directly to inquire about placing an order.
Shipping costs depend on carrier, weight and size of package, and other factors. We will calculate your shipping charges during the checkout process. Charges can range anywhere from $30 to $150, depending on the order.
Items
Some items are restricted from international shipping. Some restrictions vary by country. Please CONTACT US for the most up to date information regarding item restrictions.
Restricted Items:
•Throwing Knives/Stars, Batons, Stun Guns, Any Other Self-Defense Items
•Machetes
•Knuckles of any kind
•Handcuffs, Leg-cuffs, etc.
•Sap Gloves
•Lubricants
•Mace / Pepper Spray
•Fire Starters
•Propellants / Aerosols
•Raw Materials such as Knife Kits, Knife Blanks, Scale Blanks, etc.
•Laser Pointers
•SureFire, 4Sevens flashlights
•Batteries
Allowed Items:
•Manual Knives
•Fixed Blade Knives
•Gear, Sheaths, etc.
•All apparel (shirts, hats, etc)
Countries
We are excited to ship internationally, however we cannot ship to all countries yet. If your country is listed, we apologize for the inconvenience, but we are unable to ship to you at this time.
This list is subject to change without notice.
Currently Restricted Countries/Areas, including but not limited to:
•United Kingdom
•Turkey
•Indonesia
•Singapore
•Russia
•Asia
•Middle East
•Africa
•Australia
•New Zeland
Conditions
Customers wishing to purchase from us must agree to certain conditions. If you do not agree to one or more of the following conditions, we will be unable to ship to you.
International Customer Conditions:
•Pay all shipping fees
•Pay any and all taxes, duties, etc.
•Pay via Wire Transfer
•If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund UNLESS the package gets returned to us.
•Understand their own/carry laws in their country and have proper permits were applicable
•Pay all shipping fees for returns & exchanges, as well as warranty work
Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you to carefully consider this.
If you have any questions or concerns, feel free to CONTACT US!
Returns and Exchanges:
Returns are accepted, as long as they are done within 14 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please CONTACT US.
You are responsible for shipping the item back to us in brand new, unused condition There is a 5% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made. We do not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label, please contact us for details. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
Exchanges are welcome as long as they are done within 14 days. You must obtain a Return Authorization number before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization number, please contact us. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do. As stated above, if the item is being returned for a refund, it will be subject to a 5% restocking fee.
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